Sphinx 2.1 Support

Index

Known problems and how tos

The installer cannot install Visual Studio C++ Redistributable Package because a newer version was found

Download and install Sphinx 2.0 stand-allone. If the system components are missing on your computer, download and install the required system components Microsoft Visual  C++ redistributable package and Microsoft .Net Framework 4 from the Microsoft download website. Which Visual C++ redistributable packe you need, depends on your system. Please refer to the system requirements on the Sphinx 2.0 download page.


SphinxVideoMonitor.exe process doesn't end after the window was closed

This problem occurs on some systems and is solved in version 2.0.0.6. Download and install Sphinx 2.0 Update 1 to solve this problem.


SQL Express is using too much memory

To free memory used by SQL Express you can do the following:

  1. Stop the SQL server instance by right clicking on it in the SQL Server Configuration Manager. You'll find the configuration program in your start menu or your start screen.
  2. Edit the maximum ammount of memory the SQL Server should use in the server properties window using the SQL Server Management Studio*).

    Warning: Changing this value can cause a permanent failure of the server. The minimum recommended memory is about 400MB.

*) If the SQL Server Management Studio is not included in your download, go to the SQL Server download site and download SQL Express with client tools.


How can I use event logs and captured video frames in my office applications?

Open the Sphinx 2.0 Event Viewer and select some or all events. You can copy and paste events and images, save images to disk and export events to CSV and HTML with images by right clicking on them.


How can I copy the whole database to another server?

  1. You can stop the server using the SQL Configuration Manager*) and copy the database and log files of your Sphinx database to the second server. Connect with the SQL Server Management Studio to the second server and attach the database files.
  2. Connect with the SQL Configuration Manager*) to your server and backup the database to a single file on disk by right clicking on the database. Connect to the second server and restore the database using the backup file by right clicking on the database node.

*) If the SQL Server Management Studio is not included in your download, go to the SQL Server download site and download SQL Express with client tools.


How do I download and install the database server?

Detailed step-by-step instructions on how to download and install SQL Express are included in the integrated Sphinx 2.0 Help Documentation.


Additional prerequisites are required for the installation on Windows XP SP2

The Sphinx installer bootstrap routine cannot install the included Windows components on Windows XP SP2: Microsoft Installer 3.1, Microsoft .Net Framework 4.0.
The following windows components need to be downloaded and installed manually in order to run the Sphinx installer:

  1. Windows Installer 3.1 - Download
  2. Windows Imaging Component (WIC) - Download


 

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